Refund policy

Return Policy

Thank you for shopping with us at The Mello Bello!

We hope you are in love with your purchase as much as we are! If, however, you are not totally satisfied with an item you ordered, you may return your item for a store credit. Within 14 days of receiving your order, you can contact us via email at hello@themellobello.com to begin your return. Your item must be in the same condition that you received it, unworn and unused, with the original tags, and you’ll also need the receipt or proof of purchase. Your feedback is important to us to help us grow, so please provide a brief description regarding the reasoning for your return. We will provide you a shipping label, as well as instructions on how and where to send your return.

Items sent back to us without first requesting a return will not be accepted.

Thank you for understanding, and thank you for supporting our small business! As always, you can contact us with any questions at hello@themellobello.com. Life permitting, we will respond before the end of the next business day :)

Damages and issues

Please inspect every order upon reception and contact us immediately if the item we provided is incorrect, defective, or damaged. Unfortunately, we will not be held responsible for damages incurred during shipping or delivery. Follow the return instructions above, and please provide a detailed description or pictures showing proof of damage. We will do everything in our power to rectify the situation immediately. 

Exceptions / non-returnable items

Certain types of items cannot be returned, such as but not limited to: perishable goods (food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.